The amount of information they need to record is staggering. All of this data is tracked by the provider for each patient within a single 8-hour shift. Medication sheets can run dozens of pages in length. Currently, their treatment sheets, covering dozens of areas of healthcare, can be upwards of 80 pages.
Nonetheless, Carolyn and Family Lives used this project as an opportunity to enhance the information they collect, adding many important medical details to their forms. Our team worked very closely with Carolyn to determine what data needed to be collected based on their existing paper-based forms. Family Lives also has to comply with Massachusetts state law and the Health Insurance Portability and Accountability Act (HIPPA), which stipulate specific data storage and protection requirements for providers. Then the forms were often copied and sent to respective insurance companies and government agencies. Information had to be manually entered into various other internal systems, including payroll and billing. Forms were literally ordered a truckload at a time, costing hundreds of thousands of dollars a year. Up to this point, Family Lives had lived in a paper-based world. Because of the complex needs of their clients, many of these forms run dozens of pages in length. A few years ago, Family Lives and other similar organizations learned they would have to track and submit all of their medical forms electronically.
She is tireless in her efforts to provide these important services.
Their complex system requires iterative, multi-tiered algorithms to produce their invoices.Ĭarolyn Brennan runs daily operations at Family Lives and ensures compliance with state and federal regulations and requirements. Because of the nature of their clients and the myriad of ways in which they are reimbursed for their services, off-the-shelf software was not an option. The Support Group has been working with Family Lives for several years, helping them with complex billing requirements designed and developed using FileMaker Pro.
Their team of medical professionals provides high quality, in-home health care for some very sick young people, who, in many cases, would otherwise require institutional care. We created a billing system with FileMaker Pro so that our client could focus on providing quality care.įamily Lives is the type of organization we rarely hear about, but they have a critical mission in life.
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